What 24/7 Means
Continuous coverage, not business-hours coverage.
Most database problems can be detected and resolved before they become user-facing incidents — if someone is watching. The difference between a 2-minute outage and a 4-hour outage is whether someone responded at 2am.
24/7
Active monitoring coverage
365 days a year, including holidays
30m
Emergency response SLA
Enterprise tier — guaranteed acknowledgment
73%
Incidents caught proactively
Before they generate user-facing errors
20+
Years of DBA experience
The person responding has seen this before
There's a version of "24/7 monitoring" that's just an alerting tool sending emails to a ticket queue. That's not what we provide. Our 24/7 remote DBA support means a real DBA receives the alert, evaluates the situation, and takes action — whether that's killing a blocking process, rolling back a runaway transaction, or calling you directly if the situation warrants it.
Proactive monitoring is more than alerts. It means reviewing query performance trends before they degrade, checking backup jobs completed successfully, verifying replication lag is within tolerance, and catching disk space growth before it causes a production outage. Most incidents we handle are stopped before they start.
Monitoring Coverage
What we watch — and respond to.
Our 24/7 database monitoring support covers the full operational surface area of your database environment. Every alert has a human behind it.
✓
Database Availability & Connectivity
Instance health, connection pool saturation, listener availability, and failover status across primary and replica nodes.
✓
Performance Metrics & Wait Statistics
CPU utilization, memory pressure, I/O wait, blocking chains, and top wait types — tracked continuously with threshold alerting.
✓
Blocking & Deadlock Detection
Long-running blockers and deadlock cycles detected in real time. Blocking chains are resolved before they cascade to application timeouts.
✓
Disk Space & Growth Trending
Data file, log file, and tempdb space monitored with capacity trend projections. You get a warning before you get an emergency.
✓
Backup Job Completion & Integrity
Every backup job is verified completed, duration is within expected range, and backup files are spot-checked for integrity. Silent failures are caught before they matter.
✓
Replication & HA Lag
For Always On, streaming replication, and log shipping setups — lag monitored against SLA thresholds with alerting if a replica falls behind.
✓
Security Events & Unusual Access
Failed login spikes, privilege escalation attempts, and unusual access patterns flagged for review. Not a replacement for a SIEM — but a DBA-level tripwire.
✓
Agent Jobs & Scheduled Tasks
SQL Agent jobs, pg_cron tasks, and scheduled maintenance runs monitored for completion and failure. Silent ETL failures are one of the most common data quality issues we catch.
Response SLAs
Guaranteed response times by tier.
Every service tier includes 24/7 monitoring. Response time SLAs are contractual — not best-effort.
| Service Tier |
Emergency Response |
Incident Acknowledgment |
Support Channels |
| Essential |
4 hours |
Within SLA window |
Email |
| Professional |
2 hours |
Within SLA window |
Email + Slack / Teams |
| Enterprise |
30 minutes |
Within SLA window |
Email + Slack + Phone |
Remote DBA vs. In-House
What you get versus hiring in-house.
A full-time DBA runs $110k–$140k annually in the US — and they sleep. Remote DBA support gives you senior expertise, around-the-clock coverage, and no hiring overhead.
In-House DBA
— $110k–$140k annual salary + benefits
— 40 hours/week coverage — nights and weekends unmonitored
— Single point of failure — what happens when they're sick or on vacation?
— 6–12 month hiring timeline in a competitive market
— Single platform expertise — most DBAs are specialists in 1–2 systems
— On-call rotations generate overtime costs and resentment
Remote DBA Support (SSTS)
✓ Fraction of in-house cost — priced after free assessment
✓ True 24/7/365 monitoring and incident response
✓ Senior DBA with 20+ years across SQL Server, Oracle, PostgreSQL, MySQL
✓ Coverage active in days, not months
✓ Cross-platform expertise — one engagement covers your entire database stack
✓ No overtime, no vacation gaps, no single point of failure